Support
Smartlage Support
Help with the Smartlage iPhone app, and the fastest routes to the most common Schlage smart lock problems.
Contact us
Email support@smartlage.com. We reply within two business days. There is no phone line and no chat widget.
What to include
- Your lock model (for example, Schlage Encode Plus).
- iPhone model and iOS version.
- Smartlage app version (Settings → About).
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording if the issue is visual.
Do not send us access codes, guest codes or account passwords. We never need them.
Subscriptions, billing and refunds
Purchases are handled by Apple. Manage or cancel in Settings → Apple Account → Subscriptions. Refunds go through Apple’s refund process. If a purchase did not unlock, open the app and use Restore Purchases first, then email us with your app user ID from Settings → About.
Common fixes
- Schlage Home app notifications not working
- Ads in the Schlage Home app
- Schlage smart lock compatibility matrix
- All troubleshooting guides
Hardware and warranty
For physical defects, warranty claims or firmware issues with the lock itself, contact Schlage directly. We are an independent developer and cannot service or replace hardware.
Privacy and data requests
Data access or deletion requests go to privacy@smartlage.com. See the privacy policy and the terms of use.